LevelHorizon Logo

Privacy Policy

Effective date: 29 September, 2025.

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.

Definitions

Application

The Application is the web or mobile application in which this privacy policy appears.

Service

The Service is the Application and the servers operated in the delivery of the Application.

Personal Data

Personal Data is data about a living individual who can be identified from those data.

Usage Data

Usage Data is data automatically generated and collected whilst using the Application.

Data Controller

A Data Controller is a natural or legal person who determines how any personal information is processed. In this context we are a Data Controller of your Personal Data.

Data Processors (or Service Providers)

Data Processors (Service Providers) are any natural or legal persons who processes the data on behalf of the Data Controller. We may use the services of various Service Providers to process your data.

Data Subject (or User)

Data Subject is any living individual who is using our Application and is the subject of Personal Data.

Information Collection and Use

We collect different types of information for various purposes to provide and improve our Application.

Types of Data Collected

  1. Personal DataWhile using our Application, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (‘Personal Data’).
  2. Usage DataUsage Data may include the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your device operating system, and other diagnostic data.
  3. Location DataWe do not use or store information about your location.
  4. TrackingWe do not use tracking technologies to track the activity on our Service.

Use of Data

  1. To provide and maintain our Service
  2. To provide customer support
  3. To gather analysis or valuable information so that we can improve our Service
  4. To monitor the usage of our Service
  5. To detect, prevent and address technical issues

Legal Basis for Processing Personal Data Under General Data Protection Regulation (GDPR)

Your Personal Data may be processed because:

  1. You have given us permission to do so
  2. The processing is in our legitimate interests and is not overridden by your rights
  3. To comply with the law

Retention of Data

Your Personal Data will be retained only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations, to comply with applicable laws, for example.

Usage Data is retained for internal analysis purposes. It may be retained for a longer period of time if it is used to strengthen security, to improve the functionality of our Service, or we are legally obligated to do so.

Transfer of Data

Your information, including Personal Data, may be transferred to, and maintained on, computers located outside of your state, province, country where the data protection laws may differ from those from your jurisdiction.

If you are located outside the United Kingdom and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United Kingdom and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure of Data

Legal Requirements

We may disclose your Personal Data in the good faith belief that such action is necessary to:

  1. Comply with a legal obligation
  2. Protect and defend our rights or property
  3. Prevent or investigate possible wrongdoing in connection with the Service
  4. Protect the personal safety of users of the Service or the public
  5. Protect against legal liability

Security of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Your Data Protection Rights Under General Data Protection Regulation (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

  1. The right of access. The right to access, update or to delete the information we have on you.
  2. The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
  3. The right to object. You have the right to object to our processing of your Personal Data.
  4. The right of restriction. You have the right to request that we restrict the processing of your personal information.
  5. The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
  6. The right to withdraw consent. You also have the right to withdraw your consent at any time where we relied on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

Service Providers

We may employ third party companies and individuals (‘Service Providers’) to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Advertising

We may use third-party Service Providers to show advertisements to you to help support and maintain our Service.

Payments

We may provide paid products and/or services within the Application. In that case, we use third-party services for payment processing (e.g. payment processors).

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

The payment processors we work with are:

Affiliate Marketing

When using some links or buttons on our sites or in our apps, you will be forwarded to one of our affiliate partners. If you decide to make a purchase, we will be paid a small commission.

Rest assured you will pay the same price when directed by the us as you would by visiting the affiliate partner’s website directly.

When you visit an affiliate partner’s website from our sites or apps, you help support us. Thank you, we appreciate your support sincerely.

Children’s Privacy

Our Service does not address anyone under the age of 18 (‘Children’).

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child(ren) has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via a prominent notice on our Service, prior to the change becoming effective and update the ‘effective date’ at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us.